Support
Write to vibalyze@zohomail.eu. It is a real person and a small game, so you will get a real answer.
Reporting a bug
The most useful thing you can send is the seed. Every career is reproducible from its seed and the choices made, so with those the exact career you were playing can be replayed here and the bug seen directly.
The seed is shown at the end of a career. A screenshot of that screen is perfect. If you have not finished the career, tell us roughly how far you had got (high school, college, pro or front office, and which season) and what you had just tapped.
Also helpful: your phone model and OS version, and a screenshot if something looked wrong rather than behaved wrong.
My career disappeared
There is one save at a time. Beginning a new career replaces the one before it, and that cannot be undone from inside the game. Finished careers stay listed in your legends list.
A career can also be declined on purpose after an update. The save works by replaying your choices through the game’s writing and rules, so if those have changed, the old list of choices would rebuild a different career rather than yours. The game refuses that instead of handing you a stranger’s. It is the right behaviour and it is still annoying; updates that change the game’s writing or rules will be flagged in the release notes.
“That loss was rigged”
It was not. Every game is simulated from the players on the floor and the decisions you make, and the same seed with the same choices always produces the same result. Nothing hidden is tilted against you, and nothing you could buy would change an outcome. Upsets still happen, the way they do in real basketball. If a result looks impossible rather than unlucky, send the seed and it will be checked.
The game will not open, or opens to a black screen
Force-quit and reopen first. If it persists, reinstalling is safe to try but will delete your save — if you can still reach the end-of-career screen, note the seed first. Then write in, with your phone model, and it will get looked at.
Content and age rating
Floor General is intended for players aged 12 and over. It is a sports game with some mild realistic themes: injuries, contracts, money and the pressure of a professional career. There is no sexual content, no gambling and no strong language.
If you think a specific event crosses a line, please say which one. Events have ids and they can be changed or removed in an update. That feedback is genuinely wanted.
Are these real players or teams?
No. Every player, coach, team, school, conference and league in the game is invented. The game is not affiliated with, endorsed by or sponsored by any real league, association, governing body or athlete. If anything in it reads as a real person or organisation to you, tell us and it will be rewritten.
Refunds
The game has no in-app purchases, so there is nothing to refund from us. If you paid for the app itself, refunds are handled by Apple through reportaproblem.apple.com, or by Google through the Play Store — we cannot issue those, but we would like to know what went wrong.
Privacy and data requests
There is no data to request. The app collects nothing and sends nothing; see the privacy policy. Your save is a file on your phone that you can read yourself.